Responding involves two techniques: paraphrasing and reflecting.

Responding involves two techniques: paraphrasing and reflecting.

• A. Paraphrasing and summarizing
• B. Paraphrasing and reflecting
• C. Questioning and probing
• D. Restating and ignoring

Answer: (B)

The main idea here is how to respond in a listening-focused way by using two specific techniques: paraphrasing and reflecting. Paraphrasing is restating what the speaker has said in your own words to confirm you understood the content. This shows you’re paying attention and helps catch any miscommunications. Reflecting goes a step further by naming orechoing the underlying feelings or meanings behind what’s being said. It validates the speaker’s emotions and encourages them to share more. For example, if someone says they’re unsure about parole conditions and how they’ll fit into their daily routine, paraphrasing would be: “So you’re saying the parole requirements feel unclear to you right now, and you’re not sure how they’ll work day to day.” Reflecting would add the emotional layer: “It sounds like that uncertainty is weighing on you and making you feel anxious.” Together, these techniques show you understand both the facts and the feelings, which helps build trust and rapport and invites more open discussion. The other options mix in different skills that don’t fit this pair as well. Paraphrasing paired with summarizing shifts focus toward condensing information rather than demonstrating understanding of the immediate feelings. Questioning and probing are about gathering more details rather than validating what’s already been said. Restating and ignoring include a practice (ignoring) that’s not appropriate in responding, and restating alone doesn’t explicitly address the emotional aspect.

The main idea here is how to respond in a listening-focused way by using two specific techniques: paraphrasing and reflecting. Paraphrasing is restating what the speaker has said in your own words to confirm you understood the content. This shows you’re paying attention and helps catch any miscommunications. Reflecting goes a step further by naming orechoing the underlying feelings or meanings behind what’s being said. It validates the speaker’s emotions and encourages them to share more.

For example, if someone says they’re unsure about parole conditions and how they’ll fit into their daily routine, paraphrasing would be: “So you’re saying the parole requirements feel unclear to you right now, and you’re not sure how they’ll work day to day.” Reflecting would add the emotional layer: “It sounds like that uncertainty is weighing on you and making you feel anxious.” Together, these techniques show you understand both the facts and the feelings, which helps build trust and rapport and invites more open discussion.

The other options mix in different skills that don’t fit this pair as well. Paraphrasing paired with summarizing shifts focus toward condensing information rather than demonstrating understanding of the immediate feelings. Questioning and probing are about gathering more details rather than validating what’s already been said. Restating and ignoring include a practice (ignoring) that’s not appropriate in responding, and restating alone doesn’t explicitly address the emotional aspect.